SHIPPING, DELIVERY AND RETURN POLICY
You agree to ensure payment for any items you purchase from us and acknowledge that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email, shipping address, and billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We may also request additional information from you before confirming a sale, and we reserve the right to place any other restrictions on selling any of our products. For the sale of physical products, we may preauthorize your credit or debit card when you place the order, or we may charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the prices and dates you are quoted due to unforeseen circumstances.
SPECIAL NOTE: Please be informed that we may delay shipping your order. There is a possibility of shipping delays under exceptional circumstances. The COVID-19 outbreak and the newest events in Europe (Ukraine X Russia War) did impact our logistics and our partner's logistics, provoking supplier outages and forwarders' logistics disruptions without notice. Therefore, we are not liable for things that we cannot control. We are committed to speeding up your order faster as we can.
We use the services of E-shipper www.eshipper.com for shipping our goods worldwide.
For any questions, concerns, or disputes, you agree to contact us promptly at the following:
Ormity (Igex Portugal Industria e Comercio Ltda).
Att Customer Service
info@ormity.com
If you are unhappy with anything you have purchased on our website, you may do the following:
All sales are final after 30 days; however, if there is a problem with our products, you have the right to claim the refund until that time (*30 days). Each case will be studied separately.
Suppose you have ordered one device or equipment with some customization level and want to cancel your order for any reason. In that case, your equipment will be before for resale before proceeding with reimbursement to you, less the amount of 20% related to our restocking fee.
NOTE! We will refuse if you return the equipment used with inadequate water or any other inadequate supplier. e.g. some devices aren't allowed to run with tap water: Spray Nozzles, Oscillating Tubes and drip box testers. If you contaminate the equipment once, this will be damaged irreversibly.